Perla di Mare
Online advertising, communication and booking support platform
Email: info@perla-di-mare.eu
Telephone / WhatsApp: +32 (0) 483 40 46 83
Perla di Mare respects the privacy of its clients, independent professionals and website visitors. This Privacy Policy explains what personal information we collect, why we use it, how we protect it and what rights you have.
1. Information we may collect
Depending on how you use our website or services, we may process:
Website visitors
IP address and technical connection information, browser and device information, language and website preferences, and cookie or usage information.
Clients and booking enquiries
Name and contact details, telephone number, email address, booking date, location and accommodation information, booking preferences and communications, payment and deposit information, information required to organise travel, accommodation or transport, and information reasonably required for safety or verification purposes.
Independent professionals
Legal and professional contact information, professional alias and profile information, photographs and content supplied for publication, age and identity verification information, availability and booking information, travel and accommodation information, and administrative or payment information.
We only request information that is reasonably necessary for the relevant purpose.
2. Sensitive personal information
Some information voluntarily provided by independent professionals or contained in booking communications may relate to a person’s private or intimate life.
Where information relating to sexual behaviour or sexual orientation is published in a professional profile, Perla di Mare will only process and publish it where the professional has deliberately provided the information for that purpose and, where required, has given explicit consent.
Clients should avoid providing unnecessary sensitive personal information in booking enquiries.
3. Why we use personal information
We may process personal information to:
- respond to enquiries;
- coordinate and administer bookings;
- communicate between clients and independent professionals;
- arrange travel, accommodation or transport where required;
- process payments and deposits;
- manage professional profiles and advertisements;
- verify age or identity where reasonably necessary;
- protect the safety and privacy of clients, professionals and representatives;
- prevent fraud, harassment, abuse or misuse of the platform;
- maintain appropriate business and accounting records;
- comply with legal obligations;
- establish, exercise or defend legal claims.
4. Legal basis
Depending on the circumstances, we process personal data because:
- it is necessary to take steps requested before entering into an agreement;
- it is necessary to perform an agreement;
- we have a legal obligation;
- we have a legitimate interest in operating and securing the platform, preventing misuse and protecting clients, professionals and third parties;
- you have provided consent where consent is required.
Where processing is based on consent, that consent may be withdrawn at any time. Withdrawal does not affect processing that lawfully took place before consent was withdrawn.
5. Safety and incident records
Perla di Mare takes the safety and privacy of independent professionals, clients, representatives and unrelated third parties seriously.
Where threatening, harassing, fraudulent, obsessive or otherwise unsafe behaviour occurs, we may retain relevant communications, contact information and incident records where reasonably necessary to:
- protect individuals;
- prevent further unwanted contact;
- investigate complaints;
- establish or defend legal claims;
- cooperate with competent authorities.
Such information is not retained longer than reasonably necessary for these purposes.
6. Who may receive personal information
Personal information is only shared where reasonably necessary.
Depending on the booking or service, recipients may include:
- the independent professional concerned;
- payment service providers;
- website hosting, email and IT providers;
- booking and form-processing providers;
- accountants and professional advisers;
- airlines, hotels, transport providers or other travel providers where arrangements are required;
- competent public authorities where disclosure is legally required.
We do not sell personal information to third parties.
Where travel or accommodation is arranged, only the information reasonably necessary to complete the booking is provided to the relevant provider.
7. Payments
Payments may be processed through external payment providers.
Perla di Mare does not need to receive or store full payment card details where these are processed directly by the payment provider.
Payment records may be retained where required for accounting, tax, fraud prevention or dispute handling.
8. International processing
Some service providers may process information outside Belgium or the European Economic Area.
Where applicable, Perla di Mare takes reasonable steps to ensure that appropriate safeguards required under applicable data protection legislation are in place.
9. How long we keep information
Personal data is not retained longer than necessary for the purpose for which it was collected.
Retention periods depend on the nature of the information.
Booking and financial information may be retained for the period required under applicable accounting, tax or other legal obligations.
Unsuccessful enquiries and ordinary communications are removed when they are no longer reasonably required.
Professional profile information is retained while the professional uses the platform and thereafter only where necessary for administrative, legal or evidential purposes.
Safety and dispute records may be retained for as long as reasonably necessary to protect legitimate interests or establish, exercise or defend legal claims.
10. Your privacy rights
Subject to the conditions provided by applicable law, you may request:
- access to your personal data;
- correction of inaccurate information;
- deletion of information;
- restriction of processing;
- data portability;
- objection to certain processing;
- withdrawal of consent where processing is based on consent.
Requests can be submitted to:
We may request reasonable verification of identity before providing access to personal information.
The right to deletion is not absolute. Certain information may need to be retained because of legal obligations or because it is necessary for the establishment, exercise or defence of legal claims.
11. Complaints
If you have concerns about how Perla di Mare processes your personal information, please contact us first so that we can investigate the matter.
You also have the right to lodge a complaint with the Belgian Data Protection Authority.
12. Cookies
Our website may use cookies and similar technologies.
Strictly necessary cookies may be used where required for website functionality, security or to remember choices explicitly requested by the visitor.
Other cookies, including analytical or marketing cookies, will only be used after the required consent has been obtained.
Visitors must be able to refuse non-essential cookies and withdraw their consent.
Further details are available in our Cookie Policy.
13. Adults only
Perla di Mare is intended exclusively for adults aged 18 years or older.
We do not knowingly provide our platform or booking services to minors.
If we become aware that personal information from a minor has been submitted improperly, appropriate steps will be taken to remove it where legally possible.
14. Security
Perla di Mare takes appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.
Access to personal information is limited to persons and service providers who reasonably require it for their role.
15. Changes to this Privacy Policy
This Privacy Policy may be updated when our services, technology or legal obligations change.
The current version will always be published on this website together with its most recent update date.
16. Contact
For privacy questions or requests regarding personal information, please contact:
Perla di Mare
Email: info@perla-di-mare.eu
Telephone / WhatsApp: +32 (0) 483 40 46 83
Perla di Mare operates online and does not maintain a public client reception location.